“GLOBEX WORLDWIDE COURIER INC.” herein after “Globex” provides carriage of documents and parcels for the account of its client herein after the “shipper” through an international network in which Globex is a participant. The carriage is governed by the present contract.

I.  General Conditions

1. When remitting his shipment for carriage, the “shipper” acknowledges that the present non negotiable air waybill was completed by himself or in his name and at his own risk by Globex acting only as agent without any liability on the part of Globex.  The “shipper” accepts all Terms and Conditions stipulated at www.globexcourier.com and certifies that all the information supplied is correct and has been validated.

2. If no service level is chosen on a manual Globex waybill, Globex  will forward shipments sent within Canada and to the United States as a “Next Day’’ service level. As for International destinations, the “Express’’ service level will be applied.

3. The goods described in the present contract are accepted for carriage in apparent good condition unless specifically indicated on the air waybill by Globex.

4. In order to speed up carriage, Globex may substitute another carrier including a land carrier without affecting the nature and conditions of this contract.

5. Globex does not accept in the present contract, passports, jewelry, tobacco, alcohol, traveler’s checks, cash, as well as certain dangerous goods.

6. The “shipper” must provide all pertinent information on the contents and value of the shipment, which will be necessary for any customs authority or other authorities and will be responsible for any damage resulting from false, erroneous or contradictory statements.

7. All duties and taxes relating to shipments will be charged to the consignee, unless prior notice is given to Globex.

II. Delivery

Globex will not guarantee delivery times except for 8:30 AM, 9:00 AM, 10:30 AM, 12:00, Saturday and Express Plus services.

III. Limitation of Liability
1. If the carriage involves an ultimate destination or a stop in a country other than the country of departure, the liability of Globex may be submitted to the Warsaw Convention which governs and in most cases limits the liability of the carrier for loss, damage or delay to the goods unless a declared value (insurance) has been written on the contract before departure, in which case an additional amount can be charged to the “shipper”.  In no circumstances will the liability of Globex exceed the liability of the actual carrier.

2. The LIABILITY OF GLOBEX IN CASE OF LOSS OR PHYSICAL DAMAGES TO A SHIPMENT will be limited to the maximum amount of One Hundred Canadian dollars ($100) unless additional insurance has been purchased. This limit will be applicable even in the case of fault or negligence on the part of Globex.

3.  In case of loss or physical damages to a shipment, Globex will not be liable FOR LOSS OF INCOME OR PROFIT(S) WHETHER OR NOT GLOBEX HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED. Globex will not be liable for your acts or omissions, including but not limited to incorrect declaration of cargo, improper or insufficient packing, securing, marking or addressing of the shipment, or for the acts or omissions of the recipient or anyone else with an interest to the shipment. Also, Globex will not be liable if the shipper or the recipient violates any of the terms of this agreement. Globex will not be liable for damage, loss, delay, shortage, mis-delivery, non-delivery, misinformation, or failure to provide information in connection to this shipment caused by events Globex cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.

4.  International or Domestic shipments: In case of late delivery on an International or Domestic shipment, Globex may reduce, depending on the circumstances, the freight charges to the actual service rendered and this only on guaranteed services (Globex Services: 8:30 AM, 9:00 AM, 10:30 AM, 12:00, Saturday and Express Plus).

Local service shipments: In case of late delivery on a local service shipment, Globex may reduce, depending on the circumstances, the freight charges to the actual service rendered and this only on guaranteed services (Globex Services: Direct, Immediate and 2 hours). The PM/AM service is guaranteed by 5 PM the next business day, however, generally these deliveries are performed before noon.

5. Globex will be exonerated from any liability in case of delay resulting from customs procedures or any other cause beyond the control of Globex.

IV. Claims

1. In case of damage, partial loss, delay, non delivery or other claim, the “shipper” must advise Globex of damages within forty-eight (48) hours of delivery. In addition, the “shipper” must send a WRITTEN CLAIM to Globex within twenty-one (21) days of the pick-up date by Globex.

2. Certain types of products are not insurable and cannot be claimed for losses or damages, for example but not limited to; glass products and all liquids. Other types of products may also be declined, such as shipments not sufficiently packaged. In case of a claim, if the packaging is deemed as insufficiently protective according to the norms established by the International Safe Transit Association, Globex will not be liable for any damaged sustained.

3. Any litigation between the Parties will be submitted to the law of the Province of Quebec and the Parties of this contract acknowledge the exclusive jurisdiction of the Courts of the City and District of Montreal, Province of Quebec.

V. Right to inspect

Globex, upon its judgment or at the request of governmental authorities, may open and inspect any shipments under its control.

VI. Responsibility for payment

Even if the “shipper” gives Globex different payment instructions, the “shipper”  will always be primarily responsible for all charges including transportation charges and all duties, customs assessments, governmental penalties and fines, taxes and Globex attorney fees and legal costs, related to the shipment in case of default of payment by the consignee or third party. The “shipper” will also be responsible for any costs Globex may incur in returning the shipment or warehousing it pending disposition.   

Address Correction
10$ surcharge.

C.O.D. Service
Globex does not accept C.O.D. (Collect On Delivery) shipments.

Collect Shipping Service in Canada
Add a 5$ surcharge per shipment to the published rates.

Customs documentation: Missing or incomplete
10$ surcharge.

Disbursement Fee
Minimum 10$ or 5% of the duties and taxes to be paid.

Duties and Taxes charged to the shipper (Free Domicile)
16$ surcharge.

Exchange Rate
Our import services may be subject to an exchange rate.

Fragile Parcel
Shipment within Canada: Any ‘‘FRAGILE’’ identification appearing on a parcel to be delivered in Canada, will incur a 50% surcharge to the transport charges.

Fuel Surcharge
All our rates are subject to a fuel surcharge.

Guaranteed Express Delivery Services in Canada
12:00 Next Business Day Guarantee: 7.50$ surcharge per shipment added to the published express delivery rates.
10:30 Next Business Day Guarantee: 10$ surcharge per piece added to the published express delivery rates.
9:00 Next Business Day Guarantee: 25$ surcharge per piece added to the published express delivery rates.
Saturday Delivery: 25$ surchage per piece added to the published express delivery rates.

Handling Fees
Unpacked, non-conveyable, wooden, metal, plasti-wrapped and parcels needing re-packaging
12.50$ surcharge.
Non-conveyable: Any cylindrical item, such as a barrel, drum, pail or tire that is not fully incased in a corrugated shipping container.  Also includes suitcases and all other shipments enclosed in a plastic casing.

Hazardous Materials
Transport within Canada: 35$ minimum surcharge.
International shipment: 50$ minimum surcharge.

Insurance
Insurance for the first 100$ of value is free.
Globex offers an additional protection against loss or damage depending on the type of shipment.
International, U.S. and shipments within Canada: Minimum charge 20$ or 3.50$ per 100$ of insured value. Any fraction thereof will be rounded up to the next 100$.
Some types of products are not insurable, such as glass and liquids.
The first 100$ of free coverage will not apply for shipments deemed as non-insurable.

Missing or invalid account number
10$ surcharge.

Oversized Parcel
Length over 152 cm (60 in): 12.50$ surcharge.
Maximum Length: 270 cm (108 in).
Length over  270 cm (108 in): 50$ minimum surcharge.
Weight over 32 kg (70 lbs) per piece: 12.50$ surcharge.
Maximum Weight: 68 kg (150 lbs) per piece.
Weight over 68 kg (150 lbs) per piece: 50$ minimum surcharge.
Girth: Length + (2 x width) + (2 x height)
                Parcel with 2 sides exceeding 76 cm (30 in): 12.50$ surcharge.
                Girth over 330 cm (130 in): 50$ surcharge.
                Maximum Girth: 419 cm (165 in).
                Girth over 419 cm (165 in): 50$ minimum surcharge.

Restricted Access Destination (RAD) 
RAD will apply to express service shipments that are going to restricted access locations under trade embargo or security risks. A Restricted Access Destination is defined as a location that meets at least one of the following conditions:

• United Nations or U.S. State Department war and conflict list
• Trade Embargo
• Terrorism threat   (List below)

The surcharge amount is 5% of the freight charges.  The RAD surcharge will be applied as a variable rate; one charge per shipment only.

Rates
All our rates are in Canadian Dollars (CDN $).

Remote Area Surcharges
International remote area surcharge: Minimum 35$ or 0.75$ / kg per shipment.
U.S. remote area surcharge: 10$.
Canada remote area surcharge: Refer to the list at www.globexcourier.com under Miscellaneous.

Residential Zone Delivery
2.50$ surcharge.

Signature Required
International shipment: 5$ surcharge per shipment.
Shipment in Canada: 5$ surcharge per piece.

Taxes
GST applicable to all shipments in Canada.
PST applicable to all shipments in Quebec.
HST applicable on shipments for certain provinces.

Terms of Payment
Within 30 days of the invoice date.
Duty and Tax Invoice: Due upon reception.
Late payment: A 5% fee will be applied to late payments.

Undiscounted Destination

To render a reliable delivery service to politically unstable countries, additional security mesures and expenses are required. Therefore, no discounts are available for the following countries :                                                                                                               

 Afghanistan, Iran, Iraq and Palestine.

Volume Weight

The chargeable weight is either the gross or the volume weight, whichever is greater.
Volume weight is calculated with the following formulas:

                                L x W x H (cm)  = Volume weight in kg
                                         5000

Claim for loss and damage form